Which online forms vendor has the highest quality features?
InfoTech Research Group named FormAssembly as the number one online forms vendor for Quality of Features in its June 2025 Data Quadrant Report.
SoftwareReviews: June 2025 Data Quadrant Report
SoftwareReviews, a branch of Info-Tech Research Group, has published its June 2025 Data Quadrant Report, offering a detailed analysis of leading online form vendors.
Built on verified feedback from actual users, the report is designed to guide buyers in selecting the best-fit software. Expert analysts carefully validate, interpret, and present the data through intuitive charts and comparisons.
Vendors are evaluated across a range of criteria to give readers an impartial, comprehensive look at the current online forms market. The report empowers prospective buyers to make informed software decisions.
Category Explanation: Quality of Features
Quality of features goes beyond the number of capabilities a product offers. It speaks to how well those features actually perform in real-world use.
High-quality software features are intuitive, dependable, and purpose-built to solve specific user problems. They should function as expected without requiring excessive workarounds or support, enabling users to complete their tasks efficiently and confidently.
Evaluating the quality of features is essential for identifying software that delivers on its promises. In this section of SoftwareReviews’ report, satisfaction scores reflect how users experience the core functionality of each product—helping you determine which solutions offer not just breadth, but a solid foundation for long-term user satisfaction and software success.
The Results: Quality of Features Rankings
1. FormAssembly: 89%
FormAssembly was named the Top Product for Quality of Features in SoftwareReview’s June 2025 Data Quadrant Report, with a score of 89%.
FormAssembly earned top marks for the quality of its features thanks to how it excels in terms of usability, reliability, and depth of functionality. Every FormAssembly feature is built with a clear focus on solving real business problems — whether that’s securely collecting data, automating complex workflows, or integrating seamlessly with mission-critical systems like Salesforce.
Here’s what stands out about FormAssembly’s feature quality:
- User-Centric Design: FormAssembly’s platform is designed to be intuitive for non-technical users while still being powerful enough for advanced administrators. Form and workflow creation is straightforward, with drag-and-drop tools, visual logic builders, and clear configuration settings.
- Reliable Salesforce Integration: FormAssembly’s Salesforce Connector is consistently praised for its reliability and depth. Features like dynamic prefill, record creation and updates, and multi-object mapping work smoothly and consistently, even in complex organizations.
- Robust Data Handling: Features like Save & Resume, field validation, calculated fields, and conditional logic function with precision and flexibility, enabling users to craft highly customized experiences without sacrificing performance or stability.
- Enterprise-Grade Security & Compliance: The platform’s compliance tools — including FedRAMP, HIPAA, and PCI DSS — are not just checkboxes. They’re backed by strong, well-documented implementations that give organizations confidence in their data security.
- Continuous Improvement: FormAssembly regularly updates and enhances its features based on customer feedback. This commitment to refinement helps ensure that new capabilities are practical, polished, and aligned with user needs.
Overall, FormAssembly’s features don’t just exist on a checklist. They’re well-executed, thoughtfully designed, and highly dependable, which directly contributes to strong user satisfaction and long-term adoption across industries.
2. Paperform: 87%
Paperform offers reliable and polished features, emphasizing ease of use and clear form logic. Users can expect consistent performance when creating forms and handling submissions.
Paperform provides a no-code editor, conditional logic, and integrations with popular business tools. The platform is often used by small and mid-sized teams looking to create branded forms and simple workflows without heavy technical overhead.
Key capabilities include:
- Customizable templates
- Payment collection
- Integration with CRMs, email marketing platforms, and project management software
3. Cognito Forms: 86%
Cognito Forms’ features are consistent and reliable, suitable for internal and external workflows where calculations or approvals are required. The platform is commonly used by organizations that need math-heavy forms, approvals, and internal process automation.
Notable features include:
- Role-based workflows
- Calculations
- Recurring payments
- Integrations with common business systems
4. Typeform: 85%
Typeform features provide an engaging user experience, particularly for customer-facing forms; the platform is known for its conversational, one-question-at-a-time interface. It emphasizes user experience and visual design, with built-in logic, integrations, and analytics. Typeform is often used for customer feedback, market research, and lead generation forms that prioritize engagement.
Key features include:
- Conditional logic
- Customizable templates
- Integrations with marketing automation and CRM tools
5. Wufoo: 85%
Wufoo’s features are consistent and dependable for straightforward use cases, with reliable performance across typical forms. It provides basic drag-and-drop design tools, reporting dashboards, and integrations with popular payment gateways and business applications. The platform is often used for contact forms, event registrations, and simple online payments.
Its feature set includes:
- Form templates
- Basic conditional logic
- File uploads
- Integrations with tools for email, payments, and CRMs
6. Formstack: 85%
Formstack is a workplace productivity platform that includes tools for form building, document generation, and workflow automation. Its features are suitable for regulated or document-intensive workflows, offering stable performance. The platform is frequently used in regulated industries for use cases that require structured data handling.
Key features include:
- Form logic
- Workflow routing
- Document generation
- Integrations with CRM and storage platforms
7. Microsoft Forms: 83%
Microsoft Forms is a web-based tool for creating surveys, quizzes, and polls, designed to work seamlessly within Microsoft 365 environments. It offers a stable, easy-to-use experience with straightforward configuration and basic data collection and reporting, making it well suited for organizations that primarily operate within the Microsoft ecosystem.
Key features include:
- Real-time response summaries
- Basic branching logic
- Integrations with Excel and other Microsoft services
8. Google Forms: 83%
Google Forms features are lightweight but stable, offering reliable performance for everyday data collection tasks. It is designed for straightforward data collection and collaboration, with real-time response tracking and automatic data storage in Google Sheets. The platform is frequently used for quick surveys, internal feedback, and simple registration forms.
Core functionality includes:
- Basic logic branching
- Templates
- Built-in collaboration through shared Google accounts
9. WPForms: 82%
WPForms features are stable and dependable in WordPress environments, with limited use outside of WordPress. The tool focuses on ease of use for site owners who want to add contact forms, registration forms, and surveys to their sites without custom coding and is most commonly used by small businesses and website administrators working in the WordPress ecosystem.
Notable features include:
- Drag-and-drop form building
- Spam protection
- Payment integrations
- Basic workflow options
10. TrueContext: 82%
TrueContext is a mobile-focused data collection platform built for organizations with field-based teams. Its features are designed for reliability and accuracy in mobile environments, and includes offline data capture, structured workflows, and integrations with back-end enterprise systems. The platform is primarily used in industries such as utilities, telecommunications, and field services where mobile reliability and data accuracy are critical.
Core features include:
- Offline form completion
- Data synchronization
- Secure mobile workflows
- Enterprise integrations
11. Zoho Forms: 81%
Zoho Forms is an online form builder that is part of the broader Zoho business software ecosystem. Its features are stable and reliable, particularly for users operating within Zoho’s ecosystem.
Zoho Forms supports form creation, workflow automation, and data collection with integrations across Zoho’s CRM, finance, and productivity tools. The platform is commonly used by organizations that already rely on Zoho applications and want native integrations across their business processes.
Key capabilities include:
- Conditional logic
- Approvals
- Notifications
- Integrations with third-party tools
12. RICOH eForms Manager: 81%
RICOH eForms Manager features are suited for large-scale or regulated workflows, supporting structured approvals and data management. It focuses on document-centric processes, data routing, and system integrations, particularly within legacy and on-premises environments. The platform is typically used by large organizations that require structured approvals and controlled data handling.
Primary capabilities include:
- Enterprise workflow management
- Data validation
- System integrations
- Support for hybrid cloud and on-premise deployments
13. JotForm: 80%
Jotform is a general-purpose online form builder that supports a wide range of use cases, from simple contact forms to more complex data collection workflows. It offers a large template library, drag-and-drop design tools, and integrations with numerous third-party applications. The platform is used by organizations of various sizes for internal and external data collection.
Core capabilities include:
- Conditional logic
- Payment processing
- Approval flows
- Reporting tools
Dive In: SoftwareReviews’ June 2025 Data Quadrant Report
Interested in learning more about the data included in SoftwareReviews’ June 2025 Data Quadrant Report? You can access the full report here and dive into additional insights about categories like Ease of Customization, Availability and Quality of Training, and more.
