Which online forms vendor has the best training?
InfoTech Research Group named FormAssembly as the number one online forms vendor for Availability and Quality of Training in their June 2025 Data Quadrant Report.
SoftwareReviews: June 2025 Data Quadrant Report
SoftwareReviews, an Info-Tech Research Group company, has issued its June 2025 Data Quadrant Report, which evaluates leading online form vendors based on user-provided insights.
Collected from actual customers and validated through rigorous analysis, the data is transformed into easy-to-read visuals to help simplify the decision-making process for software buyers.
The report compares vendors across key performance areas, helping organizations identify which platform aligns best with their goals and use cases.
Category Explanation: Availability and Quality of Training
The availability and quality of training plays a vital role in the overall success of any software implementation; even the most feature-rich platform can fall short if users aren’t equipped to use it effectively.
High-quality training ensures that users can get up to speed quickly, navigate the software with confidence, and fully leverage its capabilities, regardless of technical ability. Just as importantly, training should be easily accessible when and where users need it, whether that’s during onboarding or months down the line.
The best vendors offer more than a basic help center – they provide a variety of training options tailored to different learning styles and levels of expertise. From live webinars and step-by-step guides to video tutorials and personalized support, strong training programs empower teams to solve problems independently and adopt their chosen software more fully.
The Results: Availability and Quality of Training Rankings
1. FormAssembly: 83%
FormAssembly was named the Top Product for Availability and Quality of Training in SoftwareReview’s June 2025 Data Quadrant Report, with a score of 83%.
FormAssembly offers a wide range of resources that help users learn the platform quickly and effectively, regardless of their technical background. Whether you’re just getting started or diving into advanced features like Salesforce integration or workflow automation, FormAssembly provides the guidance users need to build confidence and get results fast.
Here’s how FormAssembly stands out when it comes to availability and quality of training:
- FormAssembly Academy: A free, self-paced certification program that covers everything from basic form creation to advanced integrations. It’s designed to give users a solid foundation and a clear path to platform proficiency.
- Live and On-Demand Webinars: Regularly hosted sessions led by product experts – for both customers and prospects – give users the opportunity to learn best practices, explore new features, and ask questions in real time, or watch later at their convenience.
- Hands-On Workshops and Events: Themed training events, like FormFest, offer interactive learning experiences that dive deeper into specific topics or use cases.
- Extensive Documentation: FormAssembly’s searchable Knowledge Base is filled with step-by-step articles, videos, and troubleshooting tips makes it easy to find help right when you need it.
- Expert-Led Onboarding: For Enterprise customers, FormAssembly offers custom training and implementation sessions to ensure a smooth rollout and ongoing success across teams.
- Award-Winning Support: Backed by a 98% customer satisfaction rate and multiple Stevie® Awards, the support team reinforces the quality of training by helping users solve problems and stay productive.
Ultimately, FormAssembly’s training ecosystem empowers users to become confident, capable, and self-sufficient. With accessible learning paths and expert guidance at every stage, teams can unlock the full potential of the platform without facing delays or steep learning curves.
2. Typeform: 83%
Typeform offers tutorials, webinars, and an online knowledge base for self-guided learning. It emphasizes user experience and visual design, with built-in logic, integrations, and analytics. The platform is often used for customer feedback, market research, and lead generation forms that prioritize engagement.
Key features include:
- Conditional logic
- Customizable templates
- Integrations with marketing automation and CRM tools
3. Google Forms: 82%
Google Forms is supported by Google Workspace documentation and community tutorials, providing self-guided resources for users. It is a lightweight, cloud-based form and survey tool included in the Google Workspace ecosystem, designed for straightforward data collection and collaboration, with real-time response tracking and automatic data storage in Google Sheets. The platform is frequently used for quick surveys, internal feedback, and simple registration forms.
Core functionality includes:
- Basic logic branching
- Templates
- Built-in collaboration through shared Google accounts
4. TrueContext: 81%
TrueContext provides user guides, online documentation, and onboarding support for field teams. It is a mobile-focused data collection platform that supports offline data capture, structured workflows, and integrations with back-end enterprise systems. The platform is primarily used in industries such as utilities, telecommunications, and field services where mobile reliability and data accuracy are critical.
Core features include:
- Offline form completion
- Data synchronization
- Secure mobile workflows
- Enterprise integrations
5. Microsoft Forms: 81%
Microsoft Forms provides online guides, support documentation, and tutorials for self-directed learning. The product is primarily used inside organizations that operate within the Microsoft ecosystem and need basic data collection and reporting.
Key features include:
- Real-time response summaries
- Basic branching logic
- Integrations with Excel and other Microsoft services
6. Paperform: 81%
Paperform provides tutorials, guides, and an online knowledge base to help users learn the platform. While self-service resources are available, training is largely user-directed. The platform is often used by small and mid-sized teams looking to create branded forms and simple workflows without heavy technical overhead.
Key capabilities include:
- Customizable templates
- Payment collection
- Integration with CRMs, email marketing platforms, and project management software
7. JotForm: 79%
Jotform has an extensive knowledge base, tutorials, and webinars that are available for users seeking guidance on how to use the platform. It offers a large template library, drag-and-drop design tools, and integrations with numerous third-party applications. The platform is used by organizations of various sizes for internal and external data collection.
Core capabilities include:
- Conditional logic
- Payment processing
- Approval flows
- Reporting tools
8. Cognito Forms: 79%
Cognito Forms provides documentation, online guides, and tutorials for self-guided learning. Support resources focus on explaining feature usage and workflow setup. The platform is commonly used by organizations that need math-heavy forms, approvals, and internal process automation.
Notable features include:
- Role-based workflows
- Calculations
- Recurring payments
- Integrations with common business systems
9. Zoho Forms: 78%
Documentation, webinars, and tutorials are available for self-guided and structured learning for Zoho Forms users. The platform supports form creation, workflow automation, and data collection, with integrations across Zoho’s CRM, finance, and productivity tools. It is commonly used by organizations that already rely on Zoho applications and want native integrations across their business processes.
Key capabilities include:
- Conditional logic
- Approvals
- Notifications
- Integrations with third-party tools
10. Wufoo: 78%
Wufoo offers a knowledge base, tutorials, and FAQs to help users understand and implement forms effectively. Known for its template-driven approach to form creation, it provides basic drag-and-drop design tools, reporting dashboards, and integrations with popular payment gateways and business applications. The platform is often used for contact forms, event registrations, and simple online payments.
Its feature set includes:
- Form templates
- Basic conditional logic
- File uploads
- Integrations with tools for email, payments, and CRMs
11. WPForms: 76%
WPForms provides documentation, video tutorials, and online guides as self-directed learning resources for users. The tool focuses on ease of use for site owners who want to add contact forms, registration forms, and surveys to their sites without custom coding and is most commonly used by small businesses and website administrators working in the WordPress ecosystem.
Notable features include:
- Drag-and-drop form building
- Spam protection
- Payment integrations
- Basic workflow options
12. RICOH eForms Manager: 74%
RICOH eForms Manager provides documentation, onboarding resources, and support for enterprise implementations. It focuses on document-centric processes, data routing, and system integrations, particularly within legacy and on-premises environments. The platform is typically used by large organizations that require structured approvals and controlled data handling.
Primary capabilities include:
- Enterprise workflow management
- Data validation
- System integrations
- Support for hybrid cloud and on-premise deployments
13. Formstack: 72%
Formstack offers online guides, knowledge base resources, and support for structured training programs. It is designed to help organizations streamline data collection and document-driven processes. The platform is frequently used in regulated industries for use cases that require structured data handling.
Key features include:
- Form logic
- Workflow routing
- Document generation
- Integrations with CRM and storage platforms
Dive In: SoftwareReviews’ June 2025 Data Quadrant Report
Interested in learning more about the data included in SoftwareReviews’ June 2025 Data Quadrant Report? You can access the full report here and dive into additional insights about categories like Ease of Implementation, APIs and Integration, and more.
