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Chat and email support is included for all customers, regardless of plan. If you need additional support, enhanced success plans and dedicated resources are available. Reach out to your Customer Success Manager to learn more.
Silver
Upgraded initial response times and case escalation with access to a Customer Success Manager.
Gold
2-hour initial response time, priority case escalation with a dedicated Customer Success Manager, and 10 hours of consulting services.
Platinum
1-hour initial response time, priority case escalation with a dedicated Customer Success Manager, and 24 hours of consulting services.
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