a week saved on manual data entry
saved annually on hourly wages
revamped for security and compliance
departments across the city utilizing FormAssembly for streamlined data collection
Another key reason the City chose FormAssembly was that it is versatile, customizable, and powerful enough to streamline data collection processes across the entire organization, rather than just one department. This makes it possible for staff to spend less time tracking down submissions, eliminates communication and data silos, and ensures security & compliance across the entire city. Sanitation services, parks and recreation, local police and fire rescue services, housing, transportation services, gas and water, events, and several other departments are able to utilize FormAssembly in their own ways to better serve the community. Here are some of the ways these departments have used the platform:
- Events: Requests for proposals, vendor applications
- Public Safety: Complaint forms
- Tax Office: Tax prep and filing Forms
- Housing: Rent application forms
- Police Department: Request for event security forms
- Public Works: Bill payment forms, service requests
- Planning and Zoning: Building permit applications
- City Services: Liquor license forms, business license forms
User-Friendly Templates, Connectors, and Integrations
Andres and his team were looking for streamlined processes that they could count on to save time and resources. FormAssembly’s templates, connectors, and integrations helped them do just that.
FormAssembly templates give city staff the freedom to build something customized and unique without having to reinvent the wheel. The template library includes a variety of pre-built forms broken into different categories so they’re easy to find, implement, and customize. Users can also save existing forms into their template library to easily recycle them in the future. “FormAssembly templates make form building so easy. Quality government templates are only one click away,” Andres said.
FormAssembly’s connectors and integrations also helped Andres and his team expand the capabilities of the manual form-building processes that they were using before. Seamless integrations to other systems like Salesforce, Google, Stripe, iATS, and Paypal relieved staff members of menial, time-consuming tasks like manual data collection and entry. Departments are now able to accept payments, reservations, and applications online through a reliable platform. With the power of Salesforce-connected data collection, filtering and reports have never been easier. The simplicity, accountability, and ease of FormAssembly’s integrations and connectors have also given Andres and his team some relief from human error in data collection, which means they are collecting the most accurate data they’ve received to date. This is especially important when dealing with sensitive government data such as social security numbers and bank account numbers.
Eliminate contct and paper waste
Eliminate person-to-person contact and paper waste
In an effort to provide a safe working environment for his staff, Andres was also able to use FormAssembly to limit person-to-person contact during the COVID-19 pandemic. His staff was able to work remotely while simultaneously offering more services, support, and amenities to the people of a major metropolitan city via online forms. Reducing face-to-face interactions allowed his staff to care for their families, their own health, and the health of the people they serve on a daily basis. With FormAssembly, the city was able to provide easier options for citizens that needed to pay water bills, receive aid in filing taxes, apply to be a vendor in an online art event, or participate in any other opportunities their 3,500 forms offer. By transitioning to a mostly online platform for data collection, the City has also been able to save thousands of dollars in paper, ink, and office supplies. Additionally, they’ve been able to save space and improve accessibility with digital files in place of physical files.