

The numbers
125,000
family members served annually
200+
affiliate organizations
15-20
active FormAssembly forms and processes
Use Cases
Affiliate Census Data
Affiliate Census Data
To be an affiliate provider, Family Promises requires all affiliates to submit annual data relevant to the work they carry out. This includes information about the number of people served and the number of families who have secured stable housing. As one of the largest sources of data that the organization collects, this is a significant, multi-paged survey that requires plenty of time and effort.
Prior to using FormAssembly, Family Promise relied on a system of paper postcards sent via traditional mail. This led to common challenges, including the fact that the response rate was lower than desired, and data wasn’t always provided in a format that was helpful or usable.
Up-to-Date Contact Lists
Up-to-Date Contact Lists
An area of focus for Maggie has been improving the vast contact lists that the national organization maintains. This includes basic contact data in addition to more detailed information about each program.
Prior to FormAssembly, staff would send out Excel spreadsheets, with headers and guidance in place, and request contact updates. (In some scenarios, they were even collecting paper business cards!) The drawbacks were that respondents could always adjust or interfere with the spreadsheet itself, leading to lost data and time delays.
With FormAssembly, all that is needed is to send out the link to all affiliates. At the national level, Maggie and her team use relevant data from Salesforce based on what they already have. This alone saves days worth of staff time. Response rates have naturally improved, and Maggie reports that they are no longer constantly behind the curve or trying to keep up.
Affiliate Grants
Affiliate Grants
This year alone, FormAssembly has been particularly helpful as the national branch has started to manage more funds (for example, offering a Tech Innovation Grant to affiliates). Now, leadership can award $1k-$2k in grant money that’s useful for expanding any applicable program.
Having the ability to collect that data back in FormAssembly has been helpful because it’s organized, and efficient, and affiliates can easily access it when they need to. In return, Maggie reports that the national office receives “cleaner data than we have ever had before.”
Don’t just collect data
— leverage it.