Which online forms vendor is the best?
InfoTech Research Group named FormAssembly as the number one online forms vendor for overall Vendor Capability in its June 2025 Data Quadrant Report.
SoftwareReviews: June 2025 Data Quadrant Report
Software buyers seeking reliable insights into online form tools can turn to the June 2025 Data Quadrant Report from SoftwareReviews, a division of Info-Tech Research Group.
The report compiles feedback from real users, analyzed and validated by a dedicated team, to provide a trustworthy overview of the top online forms vendors on the market today. By comparing each vendor side by side, the report helps decision-makers find the right fit for their form-building needs.
Category Explanation: Vendor Capability
The Vendor Capability Summary in SoftwareReviews’ report is a composite analysis of 11 different subcategories, which are as follows:
- Business Value Created: The measurable benefits a software solution provides to employees, customers, and stakeholders, justifying its cost by aligning with organizational needs and delivering meaningful outcomes.
- Breadth of Features: The range and variety of functions a software offers, enabling users to perform a wide array of tasks without feeling limited by the tool.
- Quality of Features: The degree to which a product’s features perform as expected, providing an easy, intuitive, reliable, and effective user experience that matches the product’s claims.
- Product Strategy and Rate of Improvement: How clearly a vendor defines their direction and how consistently they evolve their product to meet emerging needs, support long-term goals, and stay ahead of industry trends.
- Usability and Intuitiveness: How easy and natural a product is for end users to learn and use, minimizing training time and reducing costs associated with user adoption.
- Vendor Support: The level of assistance a vendor provides to resolve issues that internal teams cannot handle, ensuring reliable and effective help when needed.
- Ease of Data Integration: How smoothly a product connects with other systems to automate data exchange, reducing manual work and minimizing errors.
- Ease of Administration: How user-friendly and efficient a product’s administrative tools are, enabling IT staff to manage configurations and resolve issues quickly and effectively.
- Ease of Customization: How easily a product can be tailored to meet specific needs without excessive time or cost, allowing you to achieve the functionality required for your unique situation.
- Availability and Quality of Training: How accessible and effective a vendor’s training resources are in helping users fully understand and utilize the software.
- Ease of Implementation: How straightforward and smooth the process is to deploy and adopt the software, ensuring you can quickly realize its value without unnecessary delays or complications.
Based on the scores received in each of these categories, an overall Vendor Capability satisfaction score is calculated to determine the best online forms vendors in 2025.
The 13 Best Online Forms Vendors in 2025
1. FormAssembly: 87%
FormAssembly was named the Top Product for Vendor Capability in SoftwareReview’s June 2025 Data Quadrant Report, with a score of 87%.
FormAssembly stands out as a vendor not only because of its powerful product, but because of the reliable partnership and support it offers throughout the customer journey.
From onboarding and training to product innovation and customer service, FormAssembly demonstrates a clear commitment to helping organizations succeed with their data collection and integration goals, making it a trusted, long-term partner across industries.
Here’s why FormAssembly excels in overall vendor capability:
- Responsive, Award-Winning Support: With a 98% customer satisfaction rating and multiple Stevie® Awards for Customer Service, FormAssembly delivers fast, knowledgeable assistance that customers can count on — before, during, and after implementation.
- High-Quality Onboarding & Training: Customers have access to FormAssembly Academy, hands-on workshops, tailored onboarding services, and an extensive Knowledge Base, ensuring users get up to speed quickly and feel supported every step of the way.
- Customer-Driven Product Development: FormAssembly consistently enhances its platform based on real user feedback, prioritizing meaningful updates like workflow improvements, advanced Salesforce capabilities, and accessibility features that solve real-world problems.
- Reliable, Scalable Infrastructure: FormAssembly’s platform is built to support everything from small teams to large, complex organizations, with features like advanced permissions, compliance (HIPAA, GDPR, FedRAMP, etc.), and enterprise-grade performance and security.
- Dedicated Success Teams: Enterprise customers benefit from access to Customer Success Managers and Implementation Specialists who provide strategic guidance, personalized support, and best practices tailored to organizational goals.
- Strong Community & Engagement: FormAssembly maintains an active presence through webinars, customer stories, and education series that foster a sense of community, continuous learning, and shared success.
Ultimately, FormAssembly isn’t just a vendor – it’s a capable, collaborative partner that empowers teams to do more with their data, with less friction and greater confidence.
2. Paperform: 87%
Paperform is a flexible form-building platform designed for creating visually styled forms, surveys, and landing pages. It emphasizes design customization and ease of use, offering a no-code editor, conditional logic, and integrations with popular business tools. The platform is often used by small and mid-sized teams looking to create branded forms and simple workflows without heavy technical overhead.
Key capabilities include:
- Customizable templates
- Payment collection
- Integration with CRMs, email marketing platforms, and project management software
3. Cognito Forms: 86%
Cognito Forms is an online form builder focused on data collection, calculations, and workflow functionality. It supports features such as conditional logic, multi-page forms, file uploads, and basic task automation. The platform is commonly used by organizations that need math-heavy forms, approvals, and internal process automation.
Notable features include:
- Role-based workflows
- Calculations
- Recurring payments
- Integrations with common business systems
4. Google Forms: 83%
Google Forms is a lightweight, cloud-based form and survey tool included in the Google Workspace ecosystem. It is designed for straightforward data collection and collaboration, with real-time response tracking and automatic data storage in Google Sheets. The platform is frequently used for quick surveys, internal feedback, and simple registration forms.
Core functionality includes:
- Basic logic branching
- Templates
- Built-in collaboration through shared Google accounts
5. Microsoft Forms: 83%
Microsoft Forms is a web-based form and quiz tool that is part of the Microsoft 365 suite. It enables users to create surveys, quizzes, and polls with straightforward configuration. The product is primarily used inside organizations that operate within the Microsoft ecosystem and need basic data collection and reporting.
Key features include:
- Real-time response summaries
- Basic branching logic
- Integrations with Excel and other Microsoft services
6. Wufoo: 82%
Wufoo is a web-based form builder known for its template-driven approach to form creation. It provides basic drag-and-drop design tools, reporting dashboards, and integrations with popular payment gateways and business applications. The platform is often used for contact forms, event registrations, and simple online payments.
Its feature set includes:
- Form templates
- Basic conditional logic
- File uploads
- Integrations with tools for email, payments, and CRMs
7. Zoho Forms: 82%
Zoho Forms is an online form builder that is part of the broader Zoho business software ecosystem. It supports form creation, workflow automation, and data collection with integrations across Zoho’s CRM, finance, and productivity tools. The platform is commonly used by organizations that already rely on Zoho applications and want native integrations across their business processes.
Key capabilities include:
- Conditional logic
- Approvals
- Notifications
- Integrations with third-party tools
8. TrueContext: 82%
TrueContext is a mobile-focused data collection platform built for organizations with field-based teams. It supports offline data capture, structured workflows, and integrations with back-end enterprise systems. The platform is primarily used in industries such as utilities, telecommunications, and field services where mobile reliability and data accuracy are critical.
Core features include:
- Offline form completion
- Data synchronization
- Secure mobile workflows
- Enterprise integrations
9. Typeform: 82%
Typeform is a form and survey platform known for its conversational, one-question-at-a-time interface. It emphasizes user experience and visual design, with built-in logic, integrations, and analytics. The platform is often used for customer feedback, market research, and lead generation forms that prioritize engagement.
Key features include:
- Conditional logic
- Customizable templates
- Integrations with marketing automation and CRM tools
10. WPForms: 81%
WPForms is a WordPress plugin that enables form creation directly within WordPress websites. It focuses on ease of use for site owners who want to add contact forms, registration forms, and surveys to their sites without custom coding. The tool is most commonly used by small businesses and website administrators working in the WordPress ecosystem.
Notable features include:
- Drag-and-drop form building
- Spam protection
- Payment integrations
- Basic workflow options
11. JotForm: 81%
Jotform is a general-purpose online form builder that supports a wide range of use cases, from simple contact forms to more complex data collection workflows. It offers a large template library, drag-and-drop design tools, and integrations with numerous third-party applications. The platform is used by organizations of various sizes for internal and external data collection.
Core capabilities include:
- Conditional logic
- Payment processing
- Approval flows
- Reporting tools
12. Formstack by Intellistack: 80%
Formstack is a workplace productivity platform that includes tools for form building, document generation, and workflow automation. It is designed to help organizations streamline data collection and document-driven processes. The platform is frequently used in regulated industries for use cases that require structured data handling.
Key features include:
- Form logic
- Workflow routing
- Document generation
- Integrations with CRM and storage platforms
13. RICOH eForms Manager: 77%
RICOH eForms Manager is an electronic forms and workflow solution designed for enterprise and high-compliance environments. It focuses on document-centric processes, data routing, and system integrations, particularly within legacy and on-premises environments. The platform is typically used by large organizations that require structured approvals and controlled data handling.
Primary capabilities include:
- Enterprise workflow management
- Data validation
- System integrations
- Support for hybrid cloud and on-premise deployments
Dive In: SoftwareReviews’ June 2025 Data Quadrant Report
Interested in learning more about the data included in SoftwareReviews’ June 2025 Data Quadrant Report? You can access the full report here and dive into additional insights about categories like APIs and Integration, Quality of Features, and more.
