Which online forms vendor is the best?
InfoTech Research Group named FormAssembly as the number one online forms vendor for overall Vendor Capability in its June 2025 Data Quadrant Report.
SoftwareReviews: June 2025 Data Quadrant Report
Software buyers seeking reliable insights into online form tools can turn to the June 2025 Data Quadrant Report from SoftwareReviews, a division of Info-Tech Research Group.
The report compiles feedback from real users, analyzed and validated by a dedicated team, to provide a trustworthy overview of the top online forms vendors on the market today. By comparing each vendor side by side, the report helps decision-makers find the right fit for their form-building needs.
Category Explanation: Vendor Capability
The Vendor Capability Summary in SoftwareReviews’ report is a composite analysis of 11 different subcategories, which are as follows:
- Business Value Created: The measurable benefits a software solution provides to employees, customers, and stakeholders, justifying its cost by aligning with organizational needs and delivering meaningful outcomes.
- Breadth of Features: The range and variety of functions a software offers, enabling users to perform a wide array of tasks without feeling limited by the tool.
- Quality of Features: The degree to which a product’s features perform as expected, providing an easy, intuitive, reliable, and effective user experience that matches the product’s claims.
- Product Strategy and Rate of Improvement: How clearly a vendor defines their direction and how consistently they evolve their product to meet emerging needs, support long-term goals, and stay ahead of industry trends.
- Usability and Intuitiveness: How easy and natural a product is for end users to learn and use, minimizing training time and reducing costs associated with user adoption.
- Vendor Support: The level of assistance a vendor provides to resolve issues that internal teams cannot handle, ensuring reliable and effective help when needed.
- Ease of Data Integration: How smoothly a product connects with other systems to automate data exchange, reducing manual work and minimizing errors.
- Ease of Administration: How user-friendly and efficient a product’s administrative tools are, enabling IT staff to manage configurations and resolve issues quickly and effectively.
- Ease of Customization: How easily a product can be tailored to meet specific needs without excessive time or cost, allowing you to achieve the functionality required for your unique situation.
- Availability and Quality of Training: How accessible and effective a vendor’s training resources are in helping users fully understand and utilize the software.
- Ease of Implementation: How straightforward and smooth the process is to deploy and adopt the software, ensuring you can quickly realize its value without unnecessary delays or complications.
Based on the scores received in each of these categories, an overall Vendor Capability satisfaction score is calculated to determine the best online forms vendors in 2025.
The Best Online Forms Vendors in 2025
1. FormAssembly: 87%
FormAssembly was named the Top Product for Vendor Capability in SoftwareReview’s June 2025 Data Quadrant Report, with a score of 87%.
FormAssembly stands out as a vendor not only because of its powerful product, but because of the reliable partnership and support it offers throughout the customer journey.
From onboarding and training to product innovation and customer service, FormAssembly demonstrates a clear commitment to helping organizations succeed with their data collection and integration goals, making it a trusted, long-term partner across industries.
Here’s why FormAssembly excels in overall vendor capability:
- Responsive, Award-Winning Support: With a 98% customer satisfaction rating and multiple Stevie® Awards for Customer Service, FormAssembly delivers fast, knowledgeable assistance that customers can count on — before, during, and after implementation.
- High-Quality Onboarding & Training: Customers have access to FormAssembly Academy, hands-on workshops, tailored onboarding services, and an extensive Knowledge Base, ensuring users get up to speed quickly and feel supported every step of the way.
- Customer-Driven Product Development: FormAssembly consistently enhances its platform based on real user feedback, prioritizing meaningful updates like workflow improvements, advanced Salesforce capabilities, and accessibility features that solve real-world problems.
- Reliable, Scalable Infrastructure: FormAssembly’s platform is built to support everything from small teams to large, complex organizations, with features like advanced permissions, compliance (HIPAA, GDPR, FedRAMP, etc.), and enterprise-grade performance and security.
- Dedicated Success Teams: Enterprise customers benefit from access to Customer Success Managers and Implementation Specialists who provide strategic guidance, personalized support, and best practices tailored to organizational goals.
- Strong Community & Engagement: FormAssembly maintains an active presence through webinars, customer stories, and education series that foster a sense of community, continuous learning, and shared success.
Ultimately, FormAssembly isn’t just a vendor – it’s a capable, collaborative partner that empowers teams to do more with their data, with less friction and greater confidence.
2. Paperform: 87%
Paperform is a no-code form builder that provides a range of features, including conditional logic, payment processing, scheduling, and integrations with tools like Zapier and Stripe.
3. Cognito Forms: 86%
Cognito Forms is a no-code form builder that includes features like conditional logic, payment collection, file uploads, and integrations with Zapier.
4. Google Forms: 83%
Google Forms is a free, cloud-based form builder that allows users to create surveys, quizzes, and simple data collection forms.
5. Microsoft Forms: 83%
Microsoft Forms is a basic online form and quiz tool included with Microsoft 365 that allows users to create surveys, polls, and quizzes.
6. Wufoo: 82%
Wufoo is an online form builder that offers a drag-and-drop interface for creating basic forms, surveys, and event registrations.
7. Zoho Forms: 82%
Zoho Forms is a no-code form builder that includes features such as conditional logic, payment collection, mobile offline access, and basic workflow automation.
8. TrueContext: 82%
TrueContext (formerly ProntoForms) is a low‑code mobile workflow platform designed for field service teams.
9. Typeform: 82%
Typeform is an online form builder known for its conversational, one-question-at-a-time format designed to improve user engagement.
10. WPForms: 81%
WPForms is a WordPress plugin that enables users to create forms using a drag-and-drop builder directly within the WordPress interface.
11. JotForm: 81%
Jotform is an online form builder that offers a wide range of templates and features, including conditional logic, payment processing, approval workflows, and integrations with third-party apps.
12. Formstack Forms: 80%
Formstack Forms is a no‑code online form builder designed to support data collection, conditional logic, embedded payments, and mobile/offline access.
13. RICOH eForms Manager: 77%
Ricoh eForms Manager is a low‑code/no‑code workflow automation platform that enables organizations to digitize forms and automate multi-step review and approval processes across PC, tablet, or mobile devices.
Dive In: SoftwareReviews’ June 2025 Data Quadrant Report
Interested in learning more about the data included in SoftwareReviews’ June 2025 Data Quadrant Report? You can access the full report here and dive into additional insights about categories like APIs and Integration, Quality of Features, and more.