Between sturdier Salesforce connectors, spam protection, and a couple can’t-miss customer training opportunities, there’s a lot happening beyond the form this month. Here’s what you need to know.
Product Pulse: What’s new on the platform this month
More reliable Salesforce connectors
Connectors now retry once if Salesforce rejects your session. A connector step interrupted mid-run is now reported as a failure instead of quietly re-running about ten minutes later. This allows you to see and reprocess these failures. (And hopefully leads to a clearer, more-fixable experience if you ever run into these kinds of Salesforce rejections.)
Notification emails no longer fail silently
We improved how form notification emails are handed off for delivery. They now retry automatically without sending duplicates, and any email that doesn’t go out is recorded in the response log so you can reprocess that response. Here’s how to reprocess responses.
Do you use the FormAssembly CyberSource connector?
If you use CyberSource to process payments, heads up: Cybersource plans to require message-level encryption (MLE) by March 2027. Our connector now allows you to add it to your connections if you’d like to get ahead of things. Here’s how.
Finally, here are a few more fixes for the more advanced use cases out there:
- French Canadian is now its own language option
- Re-authorizing a connector now shows a clear error page if something’s off instead of raw code
- Blank alias values on Thank You pages and notification emails in multi-step workflows are fixed
- Custom theme edits will show up on the next form load
- Overall, repeat visits to a form now load faster
As a reminder, our full release notes are always in the Help Center.
From Support: Resources, tips, and highlights from our Support team
Spam protection is now on by default for new forms
If you’re on a Teams plan or above, you have access to Altcha spam protection for forms. New forms created on these accounts now start with Altcha spam protection turned on automatically!
As a reminder, Altcha is invisible to respondents (no checkbox, no puzzles, just a small icon), and you can turn it off for any individual form.
Note that existing forms aren’t changed, so if you’ve seen bot submissions on a form you already have, open its settings and turn Altcha on. Here’s how that’s done.
Knowledge Corner: Training, webinars, and learning resources
Register now: Ask Us Anything: A FormAssembly Training AMA
November 19th, 2:00pm EST: This month’s training is an open “Ask Me Anything” with experts from our Knowledge and Training team. Ask about building forms, connecting to Salesforce, automating workflows, or getting more out of your account. There’s still time to register and submit a question ahead of time.
Bonus! Our December training webinar is a can’t-miss.
If you only join one FormAssembly webinar this year, make it this one. On December 15th, we’ll recap platform updates from 2026, then give you a first look at a new version of the FormAssembly platform. Much more to come on that front, but be sure to be seated for this first glimpse in December.
On-demand now: FormAssembly + Salesforce Flow: An Introduction
Did you miss our training session in October? Watch on-demand to see how a FormAssembly submission can trigger Salesforce Flow automations, and learn where pairing these two setups makes sense.
Click here to check out the on-demand training webinar, “FormAssembly Salesforce Flow: An Introduction”.
Customer Spotlight: Use cases, stories, and ideas from the FormAssembly community
Saving 80+ hours per month
If you work in financial services or deal with a lot of client data, check this out: Kasasa uses FormAssembly to make sure it never asks its financial institution clients the same question twice. Onboarding forms adapt to the products clients purchase, and they’re prefilled with what Salesforce already knows about clients, saving the Kasasa team 80+ hours a month! Read the full story here.
Have a story of your own? Share your use case here so we can spotlight it.
Enjoying FormAssembly? Tell other teams on G2.
Honest reviews from admins and builders like you help other teams decide whether FormAssembly is the right fit. If you can spare a few minutes, share your experience on G2 via a quick review, and help others who are considering going beyond the form.
