Success Story
Industry
Higher Ed
Westmont College Saves 40 Hours a Week By Upgrading to Online Form Processes
160%
Increase in online payments received.
100+
Administrative and payment forms in use.
40
Hours a week of manual data entry eliminated.
Overview
Westmont College is a 1200-student liberal arts school located in Santa Barbara, CA. With FormAssembly, the college has moved data collection processes fully online, eliminating 40 hours a week in manual data entry and increasing online payments received by 160%.
Challenge
Westmont College struggled with paper form processes and siloed student information. These processes required that students print PDF forms and meet with faculty or staff in-person to receive necessary signatures before emailing forms back to college administration. This process became more complex and tricky after COVID-19 and local natural disasters caused school closings for days or weeks at a time.
Additionally, the campus operated in silos, with each department managing their own lists, files, emails, and student data. The college had no way of centralizing information or improving visibility of the many data processes happening across campus.
“I enjoy working with FormAssembly because I can be creative to produce a form I want to make. [Plus] the connectivity of the form itself — it is very easy to connect to Salesforce and control where the data goes.”
Solution
Westmont College turned to FormAssembly to modernize their data collection processes with online forms, the iATS payment connector, and strong Salesforce integration. The college replaced old forms with FormAssembly, allowing users to easily view data, while improving functionality and branding.
Streamlining processes with a standard system has also removed the burden of manual data management and clean-up across many departments. Now Westmont operates seamlessly campus-wide with a single source of truth for securely gathering student data and processing payments across hundreds of online forms.
Results
160%
Increase in online payments received.
100+
Administrative and payment forms in use.
40
Hours a week of manual data entry eliminated.
