Success Story
Industry
Higher Ed
Western Connecticut State University eliminates disparate data sources.
1,400
Orientation registrants processed in 10 min
10,000+
applications filled out using FormAssembly
1,600
work hours saved from implementing one form process
Overview
When Western Connecticut State University (WCSU) underwent a business process re-engineering effort five years ago, they quickly identified several pain points in their administrative processes for both students and staff. The university chose FormAssembly to help eliminate disparate data sources and outdated processes across campus.
Unnecessary Burden on Students and Staff
Challenge
WCSU previously used paper forms to complete various administrative processes. Often, this meant that students would have to print a paper form, walk it to a separate office on campus, receive a signature, and walk the form back to its origin.
Additionally, during busy times of the year, there was “paper overload,” as Shpunt described it. Offices simply had too many forms coming in, and each new form meant more hours spent on manual data entry or processing. Unfortunately, with no digital integration, keeping up with an increasing student population and workload became harder to manage.
“FormAssembly makes it very easy to create forms, even for a non-technical person“
Integrated, Usable Form Data
Solution
When WCSU opted to use FormAssembly, they saw improved customer satisfaction and reduced pain points, like disparate data sources.
Aside from eliminating noticeable areas of frustration and having the ability to create user-friendly forms with little or no technical training, WCSU staff also experienced several crucial benefits made possible by certain FormAssembly features. These features include data validation, field requirements, and Google integration capabilities.
WCSU developed a streamlined admissions application form for new and incoming students. The revamped admissions form system enables the entire process to run automatically. In fact, Sphunt estimates that this one form alone has saved up to 1,600 working hours for staff who process and handle new applicants. To date, the university is just shy of 10,000 applications using the FormAssembly-powered admissions process.
WCSU’s favorite features
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