Success Story
Industry
Nonprofit
Pets for Patriots Uses FormAssembly to Help Veterans Adopt Pets
50%
Reduction in manual adoption application processing time
Overview
Pets for Patriots exists to help military veterans “adopt the most overlooked, undervalued shelter dogs and cats for mutual love and companionship.” Serving veterans at all career stages and from all branches of the armed forces, their goal was to find a data collection technology for nonprofits that would allow them to capture information and integrate it with other critical systems.
Tedious tasks create burden for small staff
Challenge
As a small, nonprofit team, Pets for Patriots relies on FormAssembly and other technology to enhance their repetitive processes by reducing manual data entry. Although more adoption applications meant that their efforts were making an impact, the Pets for Patriots team was bogged down with arduous processing efforts. They needed a way to sync incoming data in real-time with other systems like Salesforce.
“The speed and accuracy that FormAssembly allows us to have without any human intervention is something that frees up our really small team to spend more time working with and talking with our veterans and helping them through the process of adoption and post-adoption follow-up.”
A faster pet adoption application
Solution
Zimmerman estimates that using FormAssembly for their pet adoption application saves employees at least half the time they used to devote to manually processing veterans’ applications. With only one full-time staff member and two part-time staff, the extra time has a huge impact on productivity.
Results
The time that employees are no longer spending on administrative work can be spent on more meaningful human interaction
3
Staff members
50%
Reduction in manual processing time for applications
20%
Discount for nonprofits
What’s next?
“FormAssembly is going to be the hub of all that incoming data and will help us automate everything that can or should be automated,” Zimmerman said.
“Automate always sounds like such an ugly word because it seems really cold and impersonal. But when you’re talking about an organization that’s so super lean, automation is critical to our survival. The more we grow, the more data we get incoming. There comes a point where we wouldn’t be able to service our beneficiaries if all we’re doing is data entry. We let technology do what it does best so that the amazing people on our team are free to do what automation will never do: show our veterans compassion and let them know we care.”
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