Healthcare Mobilization: How the California Health Corps Distributed Life-Saving Resources with Better Data Collection
number of healthcare professionals mobilized
COVID-19 Mobilization Efforts
A series of robust process improvements contributed to the mobilization of hundreds of healthcare professionals.
In the case of the California Health Corps, there were many moving parts. Trained medical professionals who applied to serve had to do so through the Disaster Healthcare Volunteer site (DHV), a legacy system, which was essentially an arm of the Emergency Medical Services Authority (EMSA). When a response was recorded, applicant information was sent to the CalHR Human Resources system to complete their application for state employment by submitting information about availability and certification.
To avoid confusion in the data records, the Office of Innovation used FormAssembly forms to link important pieces such as name, phone, and email records. These components were described as “the connective tissue” that made the entire process possible.
“Being able to use FormAssembly to verify [that data] was really handy, and we were really pleased with how little confusion there was,” Chaeny shared.
At the start of this initiative, the Health Corps received information from over 700 qualified healthcare professionals who were willing, able, and licensed to travel to key locations throughout the state. Before the process improvements, the Health Corps had no one to send or mobilize.
In addition to sorting out initial applications, the powerful combination of FormAssembly and Salesforce saved a significant amount of time for staff, who were already bearing the brunt of pandemic response. Data was sent to Salesforce in real time, and communications were fast and targeted. The team transitioned from making individual phone calls and began sending user-friendly forms with prefilled content.
“Once [we] switched from calling people to having links in emails with FormAssembly, the usability was so natural and intuitive. Hardly anyone was confused. When a form is elegant like that, it gives you the speed increases you’re after.”
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