Government organizations manage a wide variety of programs and services, from public health initiatives to workforce development, licensing, and grant programs. Collecting, securing, and managing data efficiently is critical, but outdated systems, paper forms, and fragmented processes can make it difficult to serve constituents effectively.
The good news: FormAssembly Atlas can help your team overcome these challenges and work smarter, faster, and more securely. At the center of the platform is Fai, an agentic AI assistant that is able to instantly generate branded forms and workflows, complete with seamless Salesforce integrations. For organizations that aren’t permitted to use AI, Fai can be turned off at the instance level by your administrator or by request by the FormAssembly team.
We’re always listening and always trying to find ways to improve data collection for our users. Here are six of the biggest data collection challenges we know that government organizations face and how Atlas and Fai help overcome them.
Challenge #1: Outdated and paper-based processes
Many agencies still rely on PDFs, spreadsheets, or legacy forms to source applications, surveys, or public feedback. This slows down processing, introduces errors, and makes it difficult to track and report on submissions.
FormAssembly’s Solution: Fai converts paper processes into secure, digital forms that can be embedded online or used on mobile devices. Forms can include mandatory fields, save-and-resume functionality, and integrations with CRMs like Salesforce to streamline processing and eliminate manual data entry.
Challenge #2: Managing complex, multi-step workflows
Government forms often require multiple approvals, conditional routing, or branching logic based on responses. Manual tracking or inadequate software can create bottlenecks, miscommunications, and delays.
FormAssembly’s Solution: Fai enables agencies to design multi-step workflows with conditional logic, approvals, notifications, and automated routing. Whether collecting surveys, applications, or internal HR forms, agencies can reduce errors and speed up processing while maintaining accountability.
Challenge #3: Customizing forms to improve constituent experience
Generic error messages, unclear instructions, and long forms frustrate constituents and reduce form completion rates. Government staff need flexibility to tailor the experience.
FormAssembly’s Solution: FormAssembly allows for customized error messages, conditional content, and user-friendly interfaces. Agencies can guide users through forms with clarity, provide real-time validation, and improve overall satisfaction without needing to code.
Challenge #4: Securely collecting sensitive information and maintaining compliance
Government forms often collect sensitive data such as birth certificates, social security numbers, or tax information. Ensuring privacy, data residency, and compliance is essential.
FormAssembly’s Solution: FormAssembly supports FedRAMP compliance, HIPAA compliance, and other security standards. With role-based access control, data encryption, digital signatures, and audit trails, agencies can safely collect high-impact data while maintaining accountability and meeting regulatory requirements.
Challenge #5: Integrating with existing IT systems
Government IT landscapes are often complex, with systems like Salesforce, SAP, Power Web Apps, Azure APIs, and SharePoint. Without integration, staff waste time moving data between systems, and reporting becomes cumbersome.
FormAssembly’s Solution: FormAssembly integrates directly with Salesforce and other enterprise systems, enabling bidirectional data syncing and prefilled forms. Agencies can centralize data collection, store supplemental documents in SharePoint, and provide staff with a single, cohesive view of information.
Challenge #6: Scaling efficiently while maintaining accessibility
Agencies need to manage high-volume, mission-critical forms while ensuring accessibility for all constituents, including those with disabilities. Traditional tools often struggle to handle both scale and compliance.
FormAssembly’s Solution: FormAssembly provides unlimited forms and responses, offline mobile access, and built-in accessibility features. Agencies can scale data collection processes confidently, ensuring that forms are usable, inclusive, and reliable, regardless of submission volume.
Building a Secure and Efficient Data Collection Foundation
Government organizations face unique challenges in collecting and managing data, from compliance and security, to multi-step workflows and constituent experience. FormAssembly helps agencies modernize these processes, integrate with existing systems, and automate workflows while keeping sensitive data secure and compliant.
With FedRAMP-authorized solutions, robust workflow tools, and seamless system integration, agencies can focus on serving their constituents instead of chasing data.
Learn more about how FormAssembly supports government organizations.
Interested in exploring Atlas? Book a personalized demo or start a free trial today.
