Continuum Clinical Reduces Staff Workload by 20% with FormAssembly

100+

employees working in a worldwide network

30+

forms created

20%

work time reduction resulting from automated data cleansing

Overview

Continuum Clinical is a global patient recruitment and retention company with the goal of expediting the clinical research process for pharmaceutical companies. They need to glean large quantities of information from their clients to power their global patient recruitment and retention services. They use FormAssembly to verify data received from sponsors conducting new research trials at various facilities. Automation and data cleanup ensures a smooth and expedited process.

Cumbersome spreadsheets and offline data

Challenge

Before FormAssembly, Continuum would receive large spreadsheets containing research sites and primary contacts. Project teams used a manual process to reach out to these contacts with a survey; however, the response data they were receiving was disconnected from the original data set resulting in more manual correction. Since they had already invested heavily on the Salesforce platform, they needed a solution that would minimize effort for respondents while keeping their data in sync.

“Initially we needed a tool to assist in cleaning data to ensure our business could operate efficiently. As we’ve used [FormAssembly] in a more advanced way, we’re not only cleaning contact and location data from research sites but are now surveying them and capturing data in a way that assists us with recruitment strategies.”

Sean Reed

Director of Technology + Innovation

Streamlined connections and reduced workload

Solution

Using FormAssembly’s Salesforce Prefill Connector, Continuum is able to provide a user-friendly experience to their clients, while reducing the manual data entry for their staff. Their project teams are able to gather data faster, and clients have a frustration-free experience.

Continuum’s mission is to help pharmaceutical companies expedite the clinical research process. This update to their operations and workflows has allowed them to foster a more productive system and have a greater impact on their clients.

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Prefill connector

Prefilling forms with live Salesforce data saves time for Continuum’s clients and preserves the integrity of their data.

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Field validations & conditional logic

Advanced nesting design and field mapping on the front end ensure that manual steps are eliminated on the back end.

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Form publishing

“We use FormAssembly to clean a large amount of information at once, and we use FormAssembly via landing pages to confirm that we have the right information. Plus, we’re able to collect information like who needs access to certain portals. This expedites our startup process.”

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