Online forms vendors and data collection platforms allow organizations to create, customize, and manage online forms. These tools streamline data entry, ensure secure submissions, and support accurate processing, making them essential for automating workflows, enforcing data validation, and ultimately saving time and money.
To help buyers choose not just feature-rich tools but vendors that provide long-term value, independent research firm SoftwareReviews recently published a comparative report. Their analysis evaluates FormAssembly alongside Jotform, Typeform, and Formstack.
Read on for an overview about how the data was collected and utilized and to learn what real customers think about the online forms vendors they rely on to collect their data.
The importance of vendor support satisfaction
The experience of interacting with vendor support can make or break the relationship between a customer and an online forms vendor. When a customer uses an online forms vendor for the first time, or when they have a unique use case that they aren’t sure how to approach, they will need to lean on their chosen vendor’s support team for help.
When contacting support, whether for general questions or to report an emergency, users expect their issues to be resolved quickly and effectively by a supportive and empathetic partner. SoftwareReviews measured the level of vendor support satisfaction based on a scale of “Disappoints” to “Delights,” as seen here.
FormAssembly outperformed all three competitors in this category, a distinction further validated by its Silver Stevie® Award in the Customer Service Department of the Year category and an impressive 98% customer satisfaction rating.
FormAssembly’s recognitions and support offerings reflect a deep, organization-wide commitment to customer success – not just in words, but in consistent, tangible action.
Vendor training as a component of software utilization
When getting started with new software, most customers will go through training sessions hosted by their vendor. This training sets the stage for how the software will be utilized. If it isn’t well-produced or thought out, the training runs the risk of being a waste of time or confusing, causing users more harm than good.
The training period is critical for the successful adoption and utilization of software. Effective training ensures that users understand how to maximize the potential of the product they’ve purchased, leading to increased efficiency, productivity, and user satisfaction.
Proper training also reduces the likelihood of user errors and helps achieve a faster return on investment. It empowers users to leverage the full capabilities of the software available to them, ultimately enhancing the overall value proposition for the buyer.
In the measure of vendor training, FormAssembly once again outperformed its competitors, earning an 84% score for satisfaction with the availability and quality of training.
Final thoughts: what the data really says
Choosing an online forms vendor isn’t just about ticking off a list of features. It’s about picking a partner that supports your team, offers quality training, and adds real value to your business over time.
The SoftwareReviews report is a powerful tool for buyers who want to cut through the noise and hear directly from people who use these vendors every day. If you’re looking for a vendor that delivers across the board – from product capabilities to long-term customer support – FormAssembly is here for you.
