FormAssembly Priority Support
Faster service for your form needs – whenever they arise.
Why upgrade to Priority Support?
FormAssembly’s Priority Support option for Enterprise and Compliance Cloud customers helps you get the support and the answers that you need. With extended hours, phone escalation options, a 1-hour guaranteed initial response time, and other options, you can get your questions answered faster and move on with your workday sooner.
More hours.Faster response times.Phone escalation.
24 Hour Support
Get around-the-clock support Monday-Friday*. Whether you need form support at 7 a.m. or 7 p.m., we’ll be there to help.
Phone Escalation
In addition to email and chat support, get phone escalation to a Customer Success Manager for High/Critical** issues weekdays, during U.S. business hours.
1-hour Initial Response Time
You won’t have to wait more than one hour for a response to your questions, and we’ll guarantee our “best effort” resolution time.
Account Reviews
Receive up to four Account Reviews per contract year to help you get the most out of FormAssembly, share system/services feedback, discuss the Product Roadmap, and more.
Form Review
Get a form (and any points of concern) reviewed and tested annually with the help of a Customer Success Manager.
Engineering Add-on
Need technical help? Purchase the additional engineering option and receive 24/7 escalation for critical issues to our engineering team.
*Support days/times exclude major U.S. holidays **Critical: A complete loss of application functionality with no available workaround. (Ex. Instance down) High: A severe loss of application functionality with no available workaround. (Ex. Notifications not working)