How and Why We Work Remotely

The Complete Guide to FormAssembly’s Distributed Culture

At this point, remote jobs aren’t that rare anymore. Maybe you’ve worked remotely in the past. Maybe you have a relative or a friend who works remotely. Maybe you’ve just scrolled through #remoteworklife posts on Instagram. But even if you know about remote work, you might not be aware of just how well it works, and how teams like FormAssembly intentionally create a distributed work culture to attract the best talent and meet impressive growth goals year after year.

We’ve been working remotely as a distributed team for years, and we believe wholeheartedly in its effectiveness. Curious about how our team functions and whether you’d be a good fit? Keep reading.

Remote Work at FormAssembly:
A Short History

FormAssembly has grown from a solo project of CEO Cedric Savarese to an Enterprise form building and data collection platform supported by roughly 50 team members distributed around the U.S. and the world. A large amount of that growth occurred over the past 2-3 years when the team more than tripled in size.

From the very first days, FormAssembly has encouraged a remote work policy, which has evolved with the team even as we’ve increased in size. This approach helps us in a few key areas:

About FormAssembly

We are an enterprise form building and data collection solution built to help organizations streamline inefficient processes. We feature unlimited forms and responses; a web-to-anything Salesforce integration; additional integrations with Stripe, Pardot, WordPress, and more; and HIPAA Compliance/PCI DSS Level 1 Certification on our Compliance Cloud plan.

Meanwhile, we’ve seen incredible growth while maintaining a remote workplace, achieving milestones such as becoming a Salesforce AppExchange Partner and being recognized in the Inc. 5000 list of fastest-growing privately owned companies in America.

Save On Overhead Costs

It helps save on overhead costs such as large office spaces and utilities.

Live Flexibly

It allows our team members to live in locations they love and work remote jobs that are flexible and fit with their lifestyle.

Locate Talent

It allows us to locate and hire the best talent, regardless of location.

Meanwhile, we’ve seen incredible growth while maintaining a remote workplace, achieving milestones such as becoming a Salesforce AppExchange Partner and being recognized in the Inc. 5000 list of fastest-growing privately owned companies in America.

It All Starts With A Stellar Team

Not all people are cut out to work remote jobs. Many people feel that they couldn’t focus on work with distractions like kids, pets, household chores, etc. For those people, an in-office environment might truly be the right choice.

Succeeding in remote work takes a mix of qualities:

Self Control

If you work in a traditional workplace, there are plenty of distractions and remote work is no different. But because no one’s around to see you getting distracted, it can be harder to stay on track.

Time Management

Work moves fast on a remote team, potentially faster than most in-office teams you’re familiar with. When requests and tasks start firing at you from all sides, the ability to sort and prioritize work comes in handy.

Self Motivation

When there’s no one down the hall or around the corner from your desk monitoring your work, you have to be your own taskmaster.

Ability To Work On A Team

Though much of our work is solo, we have to be able to communicate quickly and efficiently with our team members, just as any traditional team would.

Patience

Like many remote companies, we use a chat software to communicate, which encourages asynchronous communication. Because of this, patience can come in handy when you’re working with teammates that have different schedules.

Incredible Communication Skills

This might be the most important quality, which is why we’re devoting the next section to it.

Communicate, Communicate, Communicate

Most people think of themselves as fairly good communicators, but communicating well in remote jobs is uniquely difficult. At FormAssembly, we communicate mainly through chat software. Without visual cues like body language and facial expressions, it’s easy to misunderstand a message or have someone misinterpret your communication.

Remote work forces you to become incredibly clear in your written communication to avoid misunderstandings. There’s simply no room for ambiguity in this environment. In addition, web conferences with video can also help to sort out misunderstandings that can’t be resolved by chat.

The Technology We Can’t Live Without

Any modern office relies on technology, but in a remote workplace it’s even more important. We take care to find technology that meets our needs and our security standards. While we have a large list of programs we use daily, there are a few key categories of software that we couldn’t do our remote jobs without.

  • Chat Software: Email simply doesn’t meet the communication needs of a 50+-person team with multiple established departments and projects. Instead, we use chat software that allows asynchronous conversation in a transparent environment. We use chat software to discuss projects, post announcements, let the team know about our comings and goings, and even engage in casual conversation.
  • Project Management: To-do lists only take you so far. To catalogue and manage our many ongoing projects and avoid dropping the ball on big initiatives, we utilize project management tools to track all of our work.
  • Document Creation: Security documents, landing pages, blog posts, meeting agendas, training materials: the list of written documents we create goes on and on. Having a web based document creation tool helps create materials quickly and keep them stored in the cloud where they can be accessed by those that need them.

Remote work forces you to become incredibly clear in your written communication to avoid misunderstandings. There’s simply no room for ambiguity in this environment.

Any modern office relies on technology, but in a remote workplace it’s even more important. We take care to find technology that meets our needs and our security standards.

Why Remote Reunions Are Key

Working remote jobs doesn’t mean we never meet our co-workers in person. In fact, regular in-person meetings are a tradition for us. We have two main types of in-person meetings.

Whole Team Reunions:

On an annual basis, the entire team assembles, historically in Bloomington, IN, where FormAssembly was founded, for several days of team meetings and presentations, in addition to bonding time and fun activities.

Departmental Reunions:

Periodically, individual teams meet for a few days of planning and team building. Past team reunion locations have included Knoxville, Tenn., Richmond, Va., the Dominican Republic, and Austin, Texas.

Additionally, some team members see one other at the events we attend throughout the year, the largest one being Dreamforce.

The Customer Success team gets in some work hours during their team reunion in Texas.

Remote Work Accommodates Life, and Life Stages

The one topic we haven’t covered much in this article is the lifestyle of a remote worker. Rather than the stereotype of a jet-setting digital nomad that works on their laptop from hostels, hotels, and airports, most of our team members are based in one location and work mainly out of their homes.

That’s not to say that we don’t enjoy the ability to work from anywhere and be incredibly flexible about when and how we work. Working in remote jobs has allowed our team to do all kinds of things that wouldn’t be as easy in a traditional office.

  • Our Content Marketing Team Lead, Maggie, relocated cross country while working remotely, taking just one day off to accommodate the drive.
  • Our Marketing Director, Ashley, fits in trips to the northeast to visit her in-laws, leaving early on some Fridays and working from the car.
  • Our Marketing Designer, Dustin, works full-time while simultaneously progressing toward his Master of Fine Arts Degree in Graphic Design.
  • Team members in locations that see severe winter weather are able to stay off the roads and keep working in the event of heavy snowfall.
  • Team members with kids of all ages can schedule work around their other responsibilities such as transporting children to and from school and attending extra-curricular activities.
  • New mothers, including two members of the marketing team, are able to spend more time with their children, in addition to working out a more gradual transition back to full-time work.

Rather than the stereotype of a jetsetting digital nomad that works on their laptop from hostels, hotels, and airports, most of our team members are based in one location and work mainly out of their homes.

Our Content Writer Hillary is able to balance work with the duties of being a new mom, all thanks to remote work.

According to a FlexJobs report,

3.9 million people in the U.S. work remotely half the time or more. In the future, this number is expected to grow even higher. We’re glad to be part of this growing trend that allows us to grow our business, keep team members happy, and provide a solution that benefits our clients.

Do you see yourself at FormAssembly? View our open remote jobs and apply today!

Open Positions

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