When Dallas College needed a way to streamline processes and reduce inefficiencies, they turned to FormAssembly to build powerful, Salesforce-connected forms—without the burden of custom code.
In a recent SIGConnect 365 webinar, Dallas College leaders shared how they’ve taken paper-heavy, 70+ question processes and transformed them into streamlined digital workflows that save time, improve data accuracy, and deliver a better experience for students and staff alike.
You can watch the webinar on-demand at your leisure, or read on for a re-cap of what was discussed during the presentation.
Making Complex Work Simple
Dallas College’s journey with FormAssembly began with a clear challenge: converting lengthy, paper-based forms into a user-friendly digital experience. By leveraging FormAssembly’s intuitive drag-and-drop builder, the team was able to start small, quickly creating forms that anyone on the team could design without specialized development skills.
As they grew more comfortable, they layered in advanced features like conditional logic, multi-page forms, and prefills from Salesforce. The result was a major reduction in form abandonment, improved user experiences, and greater efficiency across departments.
Building for Collaboration
One standout element of Dallas College’s approach is how the CRM team distributes responsibilities across staff. Team members without Salesforce expertise can build front-end form layouts, while more technical staff handle backend integrations and testing. This collaborative model accelerates turnaround times and makes form building a shared responsibility rather than a bottleneck.
By tagging forms for development versus production, the team also built in safeguards to support iteration and prevent disruptions—an important practice for any institution managing mission-critical data.
Leveraging Advanced Features
Over time, Dallas College expanded their use of FormAssembly to take advantage of more powerful features:
- Redirects based on responses: Students are guided to the right next step depending on their form inputs, ensuring clarity and reducing confusion.
- Prefill and query string parameters: Returning users don’t have to re-enter data, creating smoother experiences and more accurate records.
- Single Sign-On (SSO): For specific use cases, Dallas College uses SSO to restrict access to approved users (such as nursing students) and prefill forms with data directly from Azure and Salesforce.
These advanced capabilities allowed Dallas College to not only digitize processes, but also tailor workflows to meet the needs of diverse student populations.
Key Takeaway
Dallas College’s story highlights the power of making complex processes simple through no-code solutions. With FormAssembly, they’ve shown that even large institutions with layered requirements can reduce inefficiencies, improve user experience, and empower staff to work together—all without relying on heavy coding or complex IT resources.
Learn more about how FormAssembly supports higher education institutions.
