TechBridge Helps Big Brothers Big Sisters Metro Atlanta Create Vision for Growth with FormAssembly
Case Study Snapshot
Through their partnership with Accenture, TechBridge gives an annual Technology Innovation Award that is meant to transform the way that a nonprofit recipient delivers their services through the use of technology.
When Big Brothers Big Sisters of Metro Atlanta was given the award, it symbolized the beginning of a year-long engagement project to improve their organization through technological upgrades. Learn more about their success in this nonprofit organization case study.
About Big Brothers Big Sisters Metro Atlanta
- Dedicated to pairing at-risk young people in the Atlanta area with mentors.
- Serves a community of half a million children in metro Atlanta.
- The organization defends education, possibility, and well-being.
- Helps nonprofits deliver more effective outcomes for individuals and communities.
- Mission to break the generational cycle of poverty through innovative technology.
- Core values of commitment, innovation, collaboration, and trust.
The needInefficient, Paper-and-Pencil Processes
To kick off the project, a TechBridge project manager and business analyst identified pain points within BBBS of Metro Atlanta. A major issue was their use of paper-and-pencil process for gathering and processing information regarding volunteers and workers.
“It was creating a lot of inefficiency in terms of the amount of time it took someone to apply. It was preventing Big Brothers Big Sisters from being able to look at the analytics they wanted and reaching out and following up with people. It was preventing them from providing the quality of service that they really wanted to be able to continue to provide if they wanted to grow and scale effectively,” Williams said.
Their paper form process simply wasn’t supporting the amount of growth they wanted, and without a revamp, they were likely to face the same hurdles repeatedly.
“I remember sitting in during the requirements gathering process, and there were a couple of individuals who were responsible for the communication with the applicants and they were constantly making and receiving phone calls and trying to keep up with the application process without the tools and the resources that they really needed,” Williams said. “Because they didn’t have a lot of the technology tools that they needed, their stress level of being able to do their job was fairly high and their ability to track and run analytics around their success was not where it needed to be.”
Because they didn’t have a lot of the technology tools that they needed, their stress level of being able to do their job was fairly high and their ability to track and run analytics around their success was not where it needed to be.
The solutionA Simplified Process with Room for Growth
Not only did the TechBridge-FormAssembly solution smooth out and simplify the interview process, it also helped Big Brothers Big Sisters see and understand progress toward goals.
“We went in, we successfully delivered it and really created a successful project in terms of Big Brothers Big Sisters’ ability to scale, to deliver a great, high-quality service, to really get a lot more efficiency in terms of the amount of time that their staff had to spend going back and forth, a lot more analytics capabilities and reporting, so it’s definitely a big win for technology,” Williams said.
Williams estimated that the time savings potentially equaled a few hours per application and up to a full-time employee in labor.
“I know Big Brothers Big Sisters has some aggressive targets they want to hit, so they’re now going to be able to scale that out without having to hire more and more individuals to continue to manage their old process,” Williams said.
“ . . .it’s definitely a big win for technology.“
New applications make connection to Salesforce easy
After the initial phase, TechBridge moved on to the delivery of work. TechBridge implemented a Salesforce database to house information from volunteer applications and program applications. As a result of those changes, they could also run reports on the data provided.
Two FormAssembly forms were created to capture incoming information and send it to Salesforce. An integration with scheduling tool Calendly automated the process even further. With this improvement, the process for volunteer and program applications no longer centered around emailed PDFs, documents that had to be filled out by hand, and large stacks of paper.
“In the new process, I could get an email and fill out an online form in FormAssembly that would populate Salesforce. It would give the team some workflow email alerts to follow up with that individual and schedule the interview,” Williams said.
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