Due to newly disclosed vulnerabilities in their infrastructure, several of the major cloud service providers, including Softlayer.com, our hosting provider, will be instituting a forced downtime for reboots of virtual machines hosted on their service.

This will impact FormAssembly Enterprise Cloud customers but not  Enterprise On-Site or non-Enterprise customers.

The dates for the downtime are rolling, each occurring around midnight ET on the nights of March 4th, 5th, 6th, 7th 2015.
A given Enterprise Cloud instance will have only a single downtime.

We expect the downtime to time to be short, less than 10 minutes, but we will be closely monitoring the situation during each window.

Please contact us if you have any questions.

We apologize for the inconvenience,

Drew

Further reading:

The Register – “New Xen vuln triggers Amazon, Rackspace reboot panic redux”

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