Support Request Issues: August 3–6, 2013

Due to a technical issue with our email service provider, we have, for the last 3 days, missed a number of replies from some of our customers who were in contact with our support team. Those replies were not lost, but we are just now starting to receive and process them.
We’re currently working through the backlog, but if you haven’t heard from us and are expecting an answer, please update your support request. We’ll get back to you as soon as possible.
We apologize for this incident and thank you for bearing with us. We appreciate your patience and understanding very much.