It’s been an awesome year, everybody!
Thanks to you, FormAssembly continues to grow. By now, you’ve created over 290,000 forms and we’ve processed over 33,500,000 responses! WOW. That’s pretty astounding.
Our stellar Support Team was also busy last year. They received 6,982 total support requests with an average first response time of 19.1 minutes. 78% of all requests were resolved within 3 replies or less, and a whopping 92% of our customers were happy with our Support Team and found ’em helpful. Hooray!
What else were we up to in 2013? Well, we:
- Created our explainer video
- Introduced the FormAssembly API
- Launched the Partner Program and set up the Partner Directory
- Started our Webinar Series
- Released Form Builder 4.1.0
- Added and improved lotsa features (such as theme customization, search and filter, and page navigation)
So, what’s next? We’ve got some exciting stuff in the works, so watch out!
Thanks so much for your support, everyone! Happy New Year!