Important Update to our Form Moderation Practices
We are currently in the process of updating FormAssembly’s form moderation practices, and would like to alert you to some important changes.
What is Form Moderation?
Form moderation is a way for us to protect our service and our customers by temporarily disabling a form or account until we can properly review its purpose and ensure that it is in compliance with our terms of service.
Unfortunately, without form moderation, malicious users would easily abuse our service to run scams (phishing) and commit fraud. Beside the fact that we have no desire to help these people, their actions can also hurt our customers by getting our site blacklisted.
You can read more about our moderation policy here.
What we are changing
We’ve done a good job so far in identifying and blocking abuses before any harm can be done. Despite blocking the literally hundreds of scam forms that are created each year, a few still manage to get through pushing us to become even more vigilant and more proactive.
We are now adding more filters and experimenting with more moderation tools. We are of course very mindful of not affecting legitimate users, but as we evolve our tools, there’s always a chance that an over-zealous filter may trigger a false-positive.
No form can get automatically disabled unless a change is made in the Form Builder, so you don’t have to worry about your existing forms. If you make a change or create a new form and it gets moderated, please be patient and help us re-enable your form quickly by initiating the moderation review. We’ll keep tweaking our moderation tools to limit false-positive and better protect our service.
Thanks for your understanding as we make these changes.