FormAssembly Incident Report Summary: March 28, 2017


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On March 27, at 12:15 p.m. EDT, FormAssembly Enterprise customers experienced difficulty logging into their accounts. We fixed the issue by approximately 1:30 p.m. EDT.
The login issue was caused by a database upgrade issue, and we were able to remedy the problem by applying database upgrades properly.
On March 22, at 5:50 p.m. EDT, some FormAssembly Professional and Premier customers started experiencing timeouts and forms were inaccessible. We were able to restore service by approximately 6:20 p.m. EDT.
We apologize for the inconvenience that these issues may have caused you and your company. We value the opportunity to work with all our customers, and strive to be transparent at all times. For questions or comments about these incidents, please email us at support@formassemblycom.
Thank you,
The FormAssembly Team

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