Yesterday, March 15, at 4:18 p.m. EDT, FormAssembly Professional and Premier customers started experiencing downtime on their accounts. We were able to restore service by approximately 5:00 p.m. EDT. No data was lost due to this incident.
During routine maintenance a server failed, and our failover systems didn’t automatically redistribute the load. We completed the maintenance and normal operations resumed.
We regret if this outage caused your organization any issues. For questions or comments about the incident, please email us at firstname.lastname@example.org.
The FormAssembly Team