FormAssembly Incident Report for May 4, 2016
Wednesday at approximately 3:00PM EST, a stale firewall configuration was accidentally applied to one of the servers powering FormAssembly Gemini, preventing delivery of email notifications from that server. This issue was remedied Thursday morning at 9:10AM EST. Undelivered notifications were queued on the misconfigured server and were delivered when connectivity was restored.
FormAssembly Enterprise and FormAssembly On-Site customers were not affected.
We regret this delay in timely communication, and realize the importance of uninterrupted communication with your customers.
At this time, all notification email systems are working properly.