How well do you know the awesome people behind FormAssembly? This series is the place to learn all about our incredible team members. This week we’re profiling Asuka Goya, one of our Customer Support Engineers.
Name: Asuka Goya
Title: Customer Support Engineer
With FormAssembly Since: March 2017
1. What interested you about FormAssembly in the first place?
I worked with FormAssembly every day for five years at my previous job at a university so I’ve been well-acquainted with the product and how useful it can be in streamlining the process of data collection, especially for a small web team like ours. I also had the opportunity to meet with Cedric and Jaret at a higher education tech conference and was impressed with their receptiveness and willingness to talk about feedback that I had right there on the conference floor.
2. What’s your favorite thing about your job?
My passion is helping others succeed, and at FormAssembly I get to help people find solutions to their problems every day.
3. What excites you most about your position and growth opportunity at FormAssembly?
I was given the opportunity to move into a CSM position just six months after joining FormAssembly as a Support Engineer originally. We work to build closer, more transparent relationships with our customers so that we can have help to improve FormAssembly on many different levels. I’m really excited to be in a role where we can be more proactive when it comes to supporting and taking care of our customers!
4. What unique qualities do you bring to the FormAssembly team?
As someone who was a user of FormAssembly for years beforehand, I feel that I have some insight into where the users we support now are coming from, and being able to see the problem from their point of view helps me to clearly communicate outcomes and expectations with them.
5. What are some of your favorite activities outside of work?
I love playing soccer and I’m currently working my way back from an injury to make it back onto my old club team. While I was recovering and stuck inside I got hooked on Rocket League, Overwatch, and cooking fancy dinners. I think that counts as a win-win situation.
6. What’s something not a lot of people know about you?
When I say that I play soccer I mean that I played for a semi-pro team and I have hopes of making it onto a professional team at some point.
7. If you were a breakfast cereal, what would you be and why?
Can I go with oatmeal? I really like oatmeal with some blueberries and a hint of sweetened condensed milk! It’s definitely one of my favorite breakfast meals on cold and wet Seattle mornings.
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