How to Craft a Better Customer Experience With Online Forms


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On Thursday, July 14 at 11 a.m. ET, we brought back one of our most popular webinars to show you how to craft a better user experience with custom-designed web forms. If you missed the broadcast or need a refresher, you can watch the full on-demand recording below.

What you’ll learn

In this previously recorded session, Dustin Phelps, Design Manager, and Hanna Tomelden, Implementation Manager, show you what makes a well-designed form and how this plays a role in increasing form response rate, engagement, and overall user experience. You’ll learn:

  • The importance of a positive user experience
  • How design affects engagement, response rate, and data quality
  • How to craft user-friendly web forms with helpful tips on design, layout, field organization, and security best practices

Join future webinars

To join more webinars like this one and continue learning about how to improve data collection processes, visit our webinars page at the link below. If you’d like to learn more about creating user-friendly online forms, check out our eBook, 4 Steps to Better Web Forms.

Don’t just collect data
— leverage it