FormAssembly will be making an infrastructure switch to Amazon Web Services (AWS) – a positive change that will result in rapid automated scalability when traffic increases, better redundancy for every type of server we work with, and an overall improvement in baseline performance.
The migration will take place Thursday, February 15, 2018.
Will there be downtime?
There will be one hour of downtime on February 15, beginning at 9 p.m. Eastern and concluding at 10 p.m. Eastern. During this time, Enterprise and Compliance Cloud FormAssembly instances on our U.S. servers and all associated forms will be inaccessible, either by respondents visiting your forms/site or by administrators/members of your organization. If you have published forms on your website, those forms will still be visible to respondents, but users who attempt to submit responses will be unable to and instead will be directed to the FormAssembly Status Page.
Who does this affect?
This change will affect Enterprise Cloud and Compliance Cloud customers with instances on our U.S. servers. If you do not know if your Enterprise Cloud or Compliance Cloud instance is on a U.S. server, please contact our support team to confirm.
What do I need to do to prepare?
To prepare for this change, you will need to whitelist our new IPs for communication with other systems. Here is the list of the new IP ranges to whitelist.
What if I have a custom domain?
For customers with custom domains, you should lower the TTL for your custom hostname ahead of time. Depending on your current TTL, you should aim to do this a week in advance of the switch on February 15. We recommend something between 60 and 300 seconds. Upon cutover to AWS, you will need to change what is likely currently an A record to a CNAME record (at the time of migration).
For example: forms.customdomain.com CNAME customer.tfaforms.net
If you have questions, please reach out to our support team at firstname.lastname@example.org.