[Webinar Recap] Episode 1 of the 2020 Form Review Masterclass Series


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Our first Form Review Masterclass webinar of 2020 was a success! Because this series has been popular in previous years, we’re excited to bring it back for another year. In each webinar of the series, our form-building experts review real forms submitted by actual FormAssembly customers and answer a series of questions. This series is a great opportunity for FormAssembly users to gain insight on how to take their own web forms to the next level.

In this particular webinar, Andrea Hall, FormAssembly Manager of Implementation Services, and Jen Capenito, Customer Success Manager, review and provide feedback for forms submitted by Multnomah County and Oregon Humane Society. If you were unable to tune in, read on for a recap or replay the webinar in full below!

FormAssembly is here to help

At the start of the webinar, we explain some of the ways that FormAssembly supports our users in the pursuit of better data collection. We want our customers to get the most out of our all-in-one web form builder and data collection platform, so we provide:

  • Unlimited form assistance. As a FormAssembly customer, you’ll have access to endless resources including free webinars (like this one!), help docs, chats and emails, classes, and more!
  • A reliable Customer Success Team. Need help using FormAssembly? Just reach out to our trusty Customer Success Team, and they’ll be happy to walk you through it.
  • Implementation Services. For teams who need extra assistance with custom use cases, training, or onboarding, our Implementation Services team is here for you.

Form #1: Multnomah County

Andrea kicked off the reviews with a web form submitted by the team at Multnomah County. Upon submission, Multnomah County asked for help with the Salesforce connector because they were facing challenges with duplicate data in Salesforce. To remedy this issue, Andrea walked through how to use formulas and conditions when setting up the Salesforce connector in order to prevent duplicate data from being created in Salesforce.

Form #2: Oregon Humane Society

Next, Jen reviewed a donation form that was submitted by Oregon Humane Society. In order to improve the user-friendliness of the form, Jen recommended some changes in the form’s layout and walked through how to make changes. She adjusted label widths, changed fonts, removed unnecessary sections, and made other alterations to improve the form’s usability and overall layout. The end result was an upgraded, cleaner version of Oregon Humane Society’s original donation form. Jen also mentioned FormAssembly’s recent theme upgrades and showed attendees how to utilize new, more streamlined customization controls.

Key Takeaways

With FormAssembly’s easy-to-use form builder, powerful Salesforce integrations, and high standards of security and compliance, organizations in every industry are able to simplify the data collection process. By making simple tweaks to your form design and Salesforce connector, you’ll be able to improve your forms and collect more responses.

Have any questions about FormAssembly? Please reach out to our Customer Support or Implementation Services teams for help. Our resources page is also a great place to find additional form-building tips!

Don’t just collect data
— leverage it