Frequently Asked Questions

Form Creation & Form Processing

What kind of form can I create?
Almost any kind, including multi-page forms and forms with conditional questions. You can browse the Form Library to find out what other people have been doing.
What kind of form can I not create?
At this point, we recommend you don't use the Form Assembly to gather credit card numbers and other similarly sensitive data.
How much does it cost?
The Form Builder is free. If you want us to also process submitted responses, we have free and paying plans. See our plan comparison page for more information.
Can I put the form on my site?
Yes, you will need to copy and paste some HTML code and upload a couple files to your site. Detailed instructions are provided on the form's display & processing properties page.
I don't have a website, can I still create a form and receive the responses via email?
Yes, we can host the form for you. The web address will look like this: http://www.formassembly.com/forms/xxxxx
(where xxxx is a number)
Can I upload files with my form?
Yes you can. Each file must be less than 4Mb. The number of files you can receive is not limited at this time (this service is not available with the free plan).
Can I create a form to process payments?
You can create the form with the Form Builder, but our form processing service is not designed to safely process credit card information.
Can I use your processing service with my own forms or do I have to use the Form Builder?
Our response processing service will work with any web form, but you'll get a better experience throughout our application if you use our Form Builder. Also a form not created with the Form Builder needs a special key (see form key).
Can I use the Form Builder in my own application?
A commercial license is available.

 

Free Plan

What are the limits of the free plan?
The free plan allows you to create an unlimited number of forms and process an unlimited number of response. Some advanced features, like file upload an secure forms are not available on the free plan. Also, your visitors get to see an advertisement after each submitted response.

 

Pay-As-You-Go Plan

What is a 'credit'?
A 'credit' on the Form Assembly is a currency that lets you receive one response to your form. You can purchase credits when you need them.
How much does a credit cost?
See our plan comparison page.
How can I test my form without spending credits?
Go to your form tab to edit the properties of your form. Change the form status to 'test' and save.
If I run out of credits, will my visitors still be able to submit responses to my forms?
Yes, we always process responses to your forms. You won't have access to them though until you purchase more credits.
I received spam / duplicates / junk responses, can I get my credits back?
Our spam filter will tag suspect responses and you will not be charged for them. Should one slips through, email us with the description of the problem, your username and the name of the form. We'll gladly refund the corresponding credits.

 

Subscription Plan

How many responses can I receive with the subscription plan?
There's no limit to the number of responses or forms you can have under the subscription plan.
How much does it cost ?
See our plan comparison page.
How do I cancel my subscription / downgrade my accout to pay-as-you go?
Proceed to paypal to cancel your subscription. Your account will be downgraded to a free account. You can then upgrade to pay-as-you-go if you wish.

 

Professional Plan

Salesforce Certified PartnerHow does the Salesforce integration work?
Any form created with the Form Builder can be used as a web-to-lead form. Information captured is automatically exported to your Salesforce account as a new lead. This service is available for all Salesforce editions.
For more information, visit How to create a salesforce web-to-lead form and check out our AppExchange listing.

FormAssembly.com is a Salesforce Certified Partner.

 

Miscellaneous

How do I set up my form on my site?

1. First, login to your formassembly.com account, go to the 'forms' tab and click on the form you need to set up

2. Select the "My Site" hosting option: "This form is hosted on: * My Site"

3. Click the "Apply" button

4. Click the "download the source code and supporting files" link. Save the file (formassembly_files.zip) to your computer.

5. Locate "formassembly_files.zip" and unzip it. You should have a folder named 'wforms' with at least 3 files in it (wforms.css, wforms.js, wforms-jsonly.css and possibly a few images). You should also have a README.txt file and an example.html file.

6. Upload the wforms folder to your site (this is generally done using a FTP software). The preferred location for this folder is right where your form will be located.

7. Open the README.txt file. There are two blocks of code that you need to copy&paste into your page. When doing this, make sure that you are editing the HTML code directly (you should be able to see and edit the HTML tags).

8. Upload the page (if applicable) and test. You should be able to see the form, submit it, and the form validation should work (ie. you should see an error if a required field is left empty).

What's a form key, how do I get one ?
If you use the Form Builder to create your form, then you don't need to worry about this. Otherwise, read on: A form key is a set of hidden fields embeded in your form. It links your form to your account and insures that only registered customers can use our service. A key is created for each form made with the Form Builder. If your form wasn't made with the Form Builder, you'll need to create a dummy form with the Form Builder, copy the input tags named 'tfa_dbFormId' and 'tfa_dbControl' and paste them in your form. If you need more help regarding this question, please email us.
 

 

 

Please email us if you have any questions not listed here.

Help is also available in the Support Forum.